We are committed to treat your complaints seriously and resolving them as quickly and chxt as possible. If you feel that your complaint has not been resolved in a satisfactory manner, you may then proceed to write to:.
Once we have received your letter, we will investigate further and endeavor to review your complaint equitably and fairly. Please provide us the appropriate telephone or mobile for us to reach out to you.
If we anticipate that your complaint would take longer than 14 days to be resolved, our Client Care officer will update you on the progress accordingly. However, if you still require to speak to us, please via Live Chatto or call via Citiphone Banking and provide maoesia your full details and the concerns raised so that we can revert to you in due course.
After going through the bank's internal complaint process and you still feel that your complaint has not been resolved in a satisfactory manner, you may escalate your complaint further to the respective parties as follows:. Ombudsman for Financial Services Malesla is an independent body set up to help settle disputes between customers and their financial institutions. You have six months to forward your complaint to OFS from the date of our mlaesia reply.
SIDREC is an independent and mlaesia dispute resolution service established by Securities Commission Malaysia to handle disputes related to capital market products and services. ABMConnect is an avenue set up by The Association of Banks in Malaysia for consumers to clarify any doubts and verify information on conventional banking issues. PrivacyPolicy SafetyTips.
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